LJF Cleaning Services - Terms and Conditions

Appointment Scheduling:

Clients can schedule appointments through our booking service (ZenMaid), our website, via text/WhatsApp (07490 500640), or by email (info@ljfcleaningservice.com).

Once your appointment has been approved, you will receive a confirmation email with the date and arrival time of the cleaner.

Cancellations:

Clients must provide at least 48 hours’ notice for cancellations to avoid a fee equivalent to the full price of the clean.

Rescheduling:

Clients must provide at least 24 hours’ notice for rescheduling to avoid a 50% fee equivalent to the full price of the clean.

Payments:

We accept payment via bank transfer and cash (bank transfer preferred).

For bank transfers, you will receive an email with your invoice attached once your clean has been completed. Payment is due on the same day.

Deposit:

A deposit of 50% is required for all deep cleans, first-time clients, or larger jobs.

Insurance Coverage

We carry full liability insurance to cover our cleaners, plus any damages incurred during any cleaning service.

Clients must report any damages within 24 hours of service completion.

Access to Property:

Clients must provide access to the property on the scheduled cleaning day.

This may involve providing keys, codes, or arranging for someone to be present.

If we are unable to access the property at the scheduled time, a call-out charge will apply.

Safety Concerns:

If the cleaning staff feel that it is unsafe to enter the premises, they reserve the right to leave and not perform the service.

Our Team:

Our team consists of 10 cleaners. One cleaner will be assigned to carry out each of your cleans, but due to childcare, holidays, or other circumstances, the cleaner may change on a one-off occasion.

Cleaners may be sent in pairs. In that case, your clean will only take half the time, as they will complete the job together.

For example, if your clean is due to take 4 hours, 2 cleaners would attend for 2 hours each.

Privacy Assurance:

We respect our clients’ privacy. All staff members are trained to maintain confidentiality regarding clients’ homes and personal information.

Photography:

Photographs may be taken of your home by our cleaners for our social media.

Please let us know at the time of booking if you would prefer not to have any photos taken.

Feedback Encouragement:

Client feedback is valued and encourages continuous improvement.

We welcome comments, feedback, and reviews via our Facebook page.

Health Concerns:

Clients are encouraged to inform us of any specific health concerns or allergies we should be aware of prior to the service.

Heavy Lifting:

Our cleaners do not perform any heavy lifting. Only light furniture or objects that are easy and safe to move will be shifted during the clean.

If there is heavy furniture or large items that you would like us to clean behind or under, you will need to move these beforehand.

Service Satisfaction:

If you are not happy with your clean, this must be voiced within 24 hours of the service so that we can rectify any issues as soon as possible.